TERMS OF SERVICE

1. Subject Matter and Scope
   The Platform offers the sale of clothing (including but not limited to: all styles of outfits, fashion - related accessories) and associated services (ordering, payment, delivery, return) exclusively to Users who have reached the age of majority (or accompanied by a legal guardian if a minor) and acting as end - consumers (not for commercial purposes). The Company reserves the right to refuse or limit any use of the Platform if it suspects commercial use or non - compliance with the Conditions.
2. User Account
   2.1 Account Creation and Management
   To make a purchase or receive personalized services (order tracking, purchase history), you must create an account by providing true, accurate, and up - to - date information (name, delivery address, phone number, email address). You are responsible for the confidentiality of your login credentials (username, password) and all activities carried out under your account.
   2.2 Responsibilities
   The Company shall not be liable for any loss, theft, or unauthorized use of your account if it results from your failure to fulfill your security obligations. You must immediately inform the Company (via the contact indicated in Article 8) if you suspect unauthorized access.
3. Orders and Payments
   3.1 Order Validation
   When you place an order on the Platform, you submit a purchase offer on the terms of these Conditions. The Company confirms acceptance of your order by sending a confirmation email (to the address you provided). The sale is concluded only upon receipt of this confirmation; the Company reserves the right to refuse an order (e.g., out of stock, price error, incomplete information).
   3.2 Prices and Payments
   • The prices of products displayed on the Platform are indicated in the specified currency (e.g., RMB, USD) and include all applicable taxes (VAT, sales taxes) unless otherwise stated.
   • The accepted payment methods are listed on the payment page (e.g., credit card, PayPal). You warrant that the payment information provided is valid and that you have the right to use the chosen payment method.
   • The Company does not store your payment information; it is processed by approved payment service providers, in accordance with data security regulations.
4. Delivery and Tracking
   4.1 Delivery Conditions
   • The Company delivers products to the address you provided when placing the order. You are responsible for the accuracy of this address; any delay or loss of the package caused by an error cannot be attributed to the Company.
   • The delivery times are indicated on the Platform (depending on the destination) and start counting from the date of order confirmation. They may be extended in case of exceptional circumstances (customs delays, natural disasters, social events).
   4.2 Order Tracking
   After the package is dispatched, the Company will send you an email with a tracking number and a link to check the real - time status of your delivery.
5. Returns and Refunds
   5.1 Right of Return
   You can return a product within 14 days after receipt if:
   • The product is intact, unused, in its original packaging, and with all tags attached;
   • You provide proof of purchase (invoice or order confirmation email).
   Custom - made products (e.g., clothing with initials) are not returnable, except in case of manufacturing defects.
   5.2 Return Procedure
6. Contact the Company via phone or email (Article 8) to request a return authorization and obtain a reference number (RMA).
7. Send the product to the address indicated by the Company, including the RMA number and proof of purchase. The return shipping costs are at your expense, unless the return is due to a fault of the Company (e.g., wrong product, defective product).
   5.3 Refunds
   The Company checks the returned product within 3 to 5 working days after receipt. If the return is valid, the refund is made via the same payment method used for the purchase, within 7 to 15 working days (depending on the processing times of your bank).
8. Product Warranty
   The Company warrants that the products sold on the Platform conform to the displayed descriptions (materials, size, design) and are free from manufacturing defects at the time of delivery. If you notice a defect within 30 days after receipt, contact the Company immediately: we will offer you either a product replacement or a full refund (including round - trip shipping costs).
   This warranty does not apply to damages caused by improper use, non - compliant cleaning, or lack of care.
9. Company's Responsibilities
   • The Company undertakes to provide accurate product information (descriptions, sizes, materials) but disclaims any liability for minor errors due to delayed platform updates.
   • The Company cannot be held liable for delays or non - delivery due to events beyond its control ("force majeure"): natural disasters, strikes, government restrictions, customs delays, etc.
   • Under the applicable law, the Company's liability cannot exceed the total amount of the order in case of direct damages caused by a breach of its obligations. The Company cannot be held liable for indirect damages (loss of profit, moral damage, etc.).
10. Contact and Support
    For any question, claim, or request related to these Conditions or the use of the Platform, you can contact the Company by:
    • Telephone: +86 13760270554
    • Email: fiboch@163.com
    • Address: 4008, Jincheng Commercial Building, Huaide Community, Bao'an District, Shenzhen, China
11. Modifications of Conditions
    The Company reserves the right to modify these Conditions at any time, in particular to comply with legislative changes or service evolution. The modifications come into force as soon as they are published on the Platform. We recommend that you regularly check this page to be informed of updates. Your continued use of the Platform after the publication of the modifications constitutes acceptance of the new Conditions.
12. Applicable Law and Jurisdiction
    These Conditions are governed by Chinese law. In case of a dispute between you and the Company (relating to the interpretation or execution of the Conditions), the parties first undertake to seek an amicable resolution. If this fails, the dispute will be submitted to the exclusive jurisdiction of the courts of Bao'an District (Shenzhen, China).

Leave your contact information and we will reply to you as soon as possible

Your Name *

Alias

Your Email *

Your phone number (optional)

+ {{ form.city }}

• {{ itemCode.region }} {{ itemCode.code }}

WhatsApp Number

Social Media Link

Country

State/Province

City

Postal Code

How did you find us? *

Please select how you found us Google Search Facebook Instagram Twitter Tiktok Youtube Friend Recommendation Other

Your Request/Inquiry/Suggestion *

Please upload pictures or file to showcase your question

Click to upload an image or file

{{ form.fileName }}

Submit