RETURN POLICY
At Shenzhen Guangweihang Technology Co., Ltd., we are committed to providing high-quality clothing products and ensuring your satisfaction. If, for any reason, you are not satisfied with your order, please refer to the following return and refund terms:
- General Return Conditions
For your return request to be accepted, the items must meet the following conditions:
• The return request is initiated within 14 days from the date of package receipt (the receipt date is confirmed by the delivery tracking or your written confirmation).
• The items remain in their original state: unworn, unwashed, unmodified (e.g., retouching, removal of labels) and with all packaging, price tags, and original accessories intact.
• The items are not in the "non - returnable" category: underwear, personalized items (e.g., clothing with personalized printing) or items on sale marked "final sale". - Return Request Procedure
To initiate a return, please follow the steps below: - Contact Customer Service: Send an email to fiboch@163.com or call +86 13760270554, including the following information:
◦ Order number
◦ Name and photo of the items to be returned (with intact labels)
◦ Reason for return (e.g., incorrect size, color different from the photo, manufacturing defect)
◦ Treatment preference (refund, replacement with another item, or store credit). - Obtain Return Authorization: Our team will review your request within 24 - 48 business hours. If it is approved, we will send you an authorization email containing:
◦ Return address (Shenzhen Guangweihang Technology Co., Ltd., Room 4008, Jincheng Office Building, Huaide Community, Bao'an District, Shenzhen, China)
◦ Return reference number (to be indicated on the package). - Ship the Items: You must ship the returned items within 7 days after receiving the authorization. Please choose a reliable shipping service (with tracking) and keep the tracking number – it will be necessary to check the status of the returned package.
- Shipping Cost Responsibility
The shipping costs related to the return are allocated according to the reason for the return:
• Cases where the costs are on us: If the return is due to our mistake (e.g., wrong item, manufacturing defect, size/color different from the order), we will refund the shipping costs after receiving and inspecting the items (please provide the shipping invoice).
• Cases where the costs are on you: If the return is due to a personal choice (e.g., change of mind, wrong size selection), the round - trip shipping costs are your responsibility. We will not be responsible for lost or damaged packages during the return if you have not opted for a tracked service. - Refund/Replacement Timeframes and Methods
• Inspection of Returned Items: We will inspect the state of the returned items within 3 - 5 business days after receipt. If the items meet the return conditions, we will process your request according to your preference: - Refund: The refund amount (excluding the initial shipping cost, unless it's our mistake) will be credited to your original payment account (bank card, PayPal, etc.) within 7 - 15 business days (the final timeframe depends on the procedures of your bank).
- Replacement: If you request a replacement (e.g., size change), we will ship the new item free of charge within 1 - 3 business days after inspection. The delivery timeframes of the replacement follow our Shipping & Delivery terms.
- Store Credit: The store credit will be added to your customer account within 24 business hours and can be used for any future order on our site (valid for 12 months).
• Return Rejection: If the returned items do not meet the conditions (e.g., worn, missing labels, damaged by you), we will inform you by email and return the items at your expense. - Frequently Asked Questions (FAQ)
• What should I do if I receive a damaged or wrong item? Contact us immediately within 48 hours after receipt, provide photos of the damaged package and the item, and we will process the return/replacement request free of charge.
• Can I return several items from the same order? Yes, you can initiate a combined return for several items from a single order, by indicating all items in your initial request.
• How can I check the status of my return request? You can contact our customer service via email or phone, providing your order number or return reference number.
For any additional questions about our return policy, do not hesitate to contact us:
Shenzhen Guangweihang Technology Co., Ltd.
Address: Room 4008, Jincheng Office Building, Huaide Community, Bao'an District, Shenzhen
Phone: +86 13760270554
Email: fiboch@163.com
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