SHIPPING & DELIVERY
Welcome to the delivery information page of the online clothing store of Shenzhen Guangweihang Technology Co., Ltd. We are committed to providing our customers with an efficient, transparent, and reliable delivery service to ensure that your ordered items reach their destination in the shortest possible time and in good condition. Below, you will find all the key details regarding our delivery policies:
- Shipper Information
• Company Name: Shenzhen Guangweihang Technology Co., Ltd.
• Customer Service: For any delivery - related questions, you can contact us via:
◦ Telephone: +86 13760270554
◦ Email: fiboch@163.com - Delivery Areas
We currently offer delivery services to the following areas:
• Domestic (China): All provinces, autonomous regions, and municipalities directly under the Central Government (including Hong Kong, Macao, and Taiwan, with specific arrangements according to local regulations).
• International: Mainly in Europe, North America, South America, Asia (excluding China), and Oceania. For countries/regions not listed, please contact our customer service before placing an order to confirm delivery availability. - Order Processing Times
Before shipping, we conduct a strict quality check of the items and prepare the packages. The processing times are as follows:
• For orders placed from Monday to Friday (excluding Chinese public holidays), we generally process the packages within 1 - 3 working days.
• For orders placed on weekends or public holidays, processing will start on the next working day.
• In case of high demand (e.g., sales, festivals) or temporary supply issues, the processing time may be extended by 1 - 2 working days; we will then inform you via email of the update. - Order Tracking
After your package is shipped, we will send you a confirmation email containing a tracking number and a link to the corresponding tracking platform (e.g., the official website of SF Express, DHL Track). You can also check the status of your order in the "My Account" section of our website by logging in with your customer account. - Customs Information (for international orders)
For international shipments, packages are subject to the customs regulations of the destination. Please note:
• We truthfully declare the contents and value of the package (according to the order amount); customs duties, import taxes, or other customs - related fees are the responsibility of the customer (according to the laws of the destination country/territory).
• We cannot control the customs processing time; if your package is held by customs, please cooperate with the local authorities to complete the necessary formalities. If you have questions about import taxes, contact your local customs office or our customer service in advance. - Delivery - related Issues
• Lost or Damaged Package: If you do not receive your package within the estimated time, or if the package is damaged/missing items upon receipt, please contact our customer service within 7 days following the indicated delivery date (or within 15 days for international orders), providing: order number, photos of the package (damaged packaging), and a list of missing/damaged items. We will verify with the carrier and offer you a solution (refund, re - shipment, or replacement) within 3 - 5 working days.
• Incorrect Address: Please carefully check your delivery address when placing an order. If you have entered an incorrect address, contact us immediately (within 24 hours after the order) – we will try to modify the information before shipping. Once the package is shipped, we can no longer modify the address, and any cost of redirection or return caused by an incorrect address will be your responsibility.
For any other delivery - related questions, feel free to contact us via the coordinates provided above. We strive to respond to your requests within 24 working hours!
Shenzhen Guangweihang Technology Co., Ltd.
Address: Office 4008, Jincheng Commercial Building, Huaide Community, Bao'an District, Shenzhen
Telephone: +86 13760270554
Email: fiboch@163.com
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